Doction vs Document360 in 2026: Which Documentation / Knowledge Base Tool Suits You?

In 2026, documentation is more than just writing — it’s part of your brand, your support strategy, and how users learn your product. Document360 is a mature knowledge base and docs platform with a depth of capabilities. Doction is a newer, lighter tool built for speed, ease, and adoption by non-technical teams. Below is a side-by-side narrative comparison to help you decide which one matches your needs

Editing Experience & Usability

Document360 offers both a rich text (WYSIWYG) editor and Markdown support. Writers can choose their preferred mode, switch between views, embed media, use callouts, tables, workflows, and revision tracking. Because it supports many advanced features, there is some complexity in the interface and users need to learn its workflows.

Doction provides a Notion-style, block-based editor where no technical knowledge is required. Non-technical contributors (product, support, marketing) can begin writing immediately without learning Markdown or dealing with workflow complexity. The simplicity makes onboarding faster and reduces friction for team-wide doc contributions.

Edge: Doction gives you easier access for all users; Document360 offers more flexibility but with a steeper learning curve.

Customization & Design

Document360 supports deep customization: you can modify themes, layout, portal structures, inject custom CSS/JavaScript in advanced tiers, and tailor how the knowledge portal looks and behaves in fine detail.

Doction’s design approach is template-driven. With over 20 built-in templates, you can choose a polished design and tweak fonts, colors, and layouts visually without writing CSS or code. While less flexible than full theming, it enables you to launch a branded looking docs site quickly.

Edge: Document360 wins for full control; Doction wins for speed and ease of design.

API Documentation & Reference

One standout capability of Document360 is built-in API reference support: you can upload OpenAPI/Swagger specs and generate documentation pages for your APIs. This is a powerful advantage if your product includes a public or private API.

Doction, in its current state, does not support API documentation or automated reference generation. It focuses on user guides, knowledge bases, features, and procedural docs. If APIs are part of your product strategy now or in the future, this gap is important to note.

Edge: Document360 is stronger for API-driven projects; Doction is focused on general documentation.

Search, AI / Assistant Features & Content Automation

Document360 includes an advanced internal search engine, AI/assistant features (suggested content, chat-style query responses, decision trees), and content automation to improve how users find answers. It also offers analytics around search usage, gaps where queries had no results, and suggestions for improving content.

Doction should include robust search capabilities and essential metadata to support findability. While early versions may not offer full AI-assist features or decision-tree logic, these can be roadmap additions. The priority is to ensure the documentation is discoverable and that users can search effectively.

Edge: Document360 leads in AI features today; Doction focuses on solid search and discoverability with room to evolve.

Analytics, Feedback & Insights

Document360 provides detailed analytics: article views over time, user engagement, search usage metrics, feedback on articles, and identification of content gaps. These insights help teams improve documentation quality and structure.

Doction should focus on essential metrics: page views, traffic trends, feedback comments (or ratings), and perhaps search query logs. The goal is to provide insight without overwhelming small teams with complex dashboards.

Edge: Document360 is deeper in analytics; Doction offers lean but actionable insights.

Integrations & Embedding

Document360 supports embedding of decision-tree flows, widgets, and knowledge base portals inside applications. It integrates with support tools, chatbots, translation systems, and more. This allows docs to be embedded in product UIs and connected deeply into your tech stack.

Doction supports standard embeddings such as images, videos, code snippets, media, and basic integrations (analytics, scripts). While it may not provide advanced widget embedding initially, it covers many common use cases for documentation.

Edge: Document360 provides more advanced embed and integration possibilities; Doction handles core embedding and usability.

Publishing, Access Control & Domains

Document360 lets you host your knowledge base under custom domains, manage public vs private access, and define permissions at various levels (categories, articles). You can control who sees what, and deploy separate internal and external portals.

Doction supports custom domain/subdomain publishing, pages and sections, and a straightforward publishing flow. You may offer basic access permissions (public vs private) depending on your roadmap. The focus is to make publishing smooth without heavy configuration.

Edge: Document360 offers finer-grained permissions and portals; Doction offers a faster, simpler publishing experience.

Pricing & Cost of Ownership

Document360 has tiered pricing — as you scale and require advanced features (API docs, deep customizations, integrations, analytics), costs increase accordingly. Maintenance and training costs rise with complexity.

Doction’s pricing model is designed to be transparent and accessible: a free tier to start, and a modest Pro plan for upgrade. Because the tool is simpler and easier to adopt, overhead in training, maintenance, and management is lower.

Edge: Doction is more budget-friendly for teams starting out; Document360 may justify higher cost for enterprise-level needs.

When to Choose Document360 vs Doction

Choose Document360 if you:

• Need built-in API reference documentation

• Want advanced AI, content automation, search intelligence

• Require deep customization, embedding, internal & external portals with complex access control

• Operate a knowledge-heavy, support-centric business or large docs volume

• Have technical resources to manage complex documentation infrastructure

Choose Doction if you:

• Prioritize speed, ease, and adoption across non-technical team members

• Want to get a polished documentation site up quickly without coding

• Are focused on product docs, guides, knowledge base content rather than APIs

• Prefer lower cost, simpler pricing, and less maintenance overhead

• Plan to evolve features gradually (e.g. API docs, AI features) as your needs grow

For many growing teams, starting with Doction gives you a lean, usable documentation presence. As your product’s complexity or docs volume increases, you can evaluate whether advanced features from a tool like Document360 become necessary.